Crunchopia
What we keep
For players, the short version. We don't ask for your real name, your email, a photo or where you live. We keep the name you picked from our lists, how your character looks, your shop and what you've done in the game, so it is all still there next time. Nobody can type to you. If you delete your shop in Settings, it is gone.
Last updated 12 November 2026. Crunchopia is made by Bonkeno Ltd, registered in England and Wales, company number 10303754, which decides what is kept and why (the data controller). Questions or requests: [email protected].
About a player
| What | Why |
|---|---|
| The name picked from our word lists, and the look built in the game (skin, hair, clothes) | So other players see the same character. Names are not unique and never a real name. Earlier names stay with the account so the safety grown-up can follow a report. |
| An age band only: under 13, 13 to 15, or 16 and over (never the age or a birthday) | To keep the game right for the player's age. |
| The shop, coins, food tasted and cooked, snaps (kept as a list of what was in the picture, never a photo), trophies, mutes and settings | So the game works and is still there next time. |
| A sign-in key for each device the player plays on (we keep only a scrambled copy) | So the device opens the same shop. |
| Reports a player makes, or that are made about them (a reason picked from a list) | So a real grown-up can keep the town safe. |
| UK or US words, guessed from the device's language and time zone | So dates, measures and food words make sense. The time zone itself is not stored. |
There is no free text between players, no chat log of typed words, no voice and no uploads. Players can say only phrases from a fixed list, and those are not stored.
About a grown-up
A grown-up (18 or over) can make an account on the grown-ups' page to keep a child's shop. We keep the email address and a scrambled copy of the password, or, with Google or Apple, the id that service gives us for you (and your email if it shares it), the date you confirmed you are 18 or over, and which players you keep. We use your email only to run your account. We never send marketing.
What we never do
- No ads, and nothing is sold to players. Coins are only ever earned in the game.
- No third-party analytics, trackers or advertising cookies, and no device ids.
- We never sell or share personal data. The only others who handle it are the companies that run our servers and network (Hetzner in Falkenstein, Germany, and Cloudflare), and Google or Apple when a grown-up chooses to sign in with them.
- Internet addresses are used for a moment to stop too many sign-ups at once, and are never written down.
How long, and how to delete
- A player: Settings (the gear) has Delete my account. The player, the shop, the snaps, the sign-in keys and the reports about them are deleted; the shop's coins go back to the town. The town's coin ledger keeps its rows (amounts and an id number, no name), so the town's money always adds up.
- A grown-up: the grown-ups' page has Delete beside each player you keep, and Delete my grown-up account.
- Link codes last half an hour. Anything else is kept while the account is, and deleted with it.
- You can also ask us to see, correct or delete anything at [email protected], and you can complain to the UK Information Commissioner's Office (ico.org.uk).
Cookies
None for tracking. The game keeps its sign-in key in the browser's own storage on the device, which is needed for it to work.